Privacy Policy

Last Updated : 20 December 2024

Gulf Air Con is engaged in providing specialized air conditioning and refrigeration services. This Privacy Policy outlines our practices regarding the collection, storage, usage, processing, and disclosure of personal data that you consent to share with us when you access, use, or otherwise interact with our website available at www.gac-services.co.in “Gulf Air Con Services” (collectively, the “Platform”) or when you avail of the products and services offered by Gulf Air Con through the Platform (collectively, the “Services”).

At Gulf Air Con, we are dedicated to protecting your personal data and ensuring your privacy. To deliver personalized and customized air conditioning and refrigeration solutions tailored to meet your needs, we may collect and process certain personal data about you. This Privacy Policy explains how we handle and use your personal information to provide better and more personalized services.

Scope and Third-Party Interactions

Applicability of this policy: This Privacy Policy governs the collection, usage, storage, and disclosure of personal data from all individuals who use our Platform or engage our air conditioning and refrigeration services (collectively, the “Services”). It is important to note that references to “you”, “your” or “user” throughout this Policy apply to anyone accessing, using, or interacting with the Platform or availing of our Services. By accessing the Platform or utilizing our Services, you agree to the practices described in this Privacy Policy and consent to the collection and use of your personal data in accordance with the provisions herein.
Third-Party Services: Our Platform may feature links to external websites, services, plug-ins, or applications operated by third parties (“Third-Party Services”). Engaging with these services could result in the collection or sharing of your data by the respective third parties. Please note that we neither oversee nor endorse the privacy practices of such Third-Party Services. We strongly recommend that you review the privacy policies of any third-party platforms you access to understand their data collection and usage practices before sharing your information with them.

Cookies

These are essential for providing a seamless and personalized user experience on our Platform. These small files, stored on your device through your browser, allow us to recognize your preferences, optimize services, and analyze site interactions. We may employ trusted third-party providers to better understand how visitors use our Platform and improve its functionality. Additionally, third-party cookies, such as those from advertisers or analytics tools, may appear on certain sections of the Platform. While we aim to collaborate with reputable third parties, their practices are governed by their respective policies we recommend reviewing the privacy policies of these third parties. You retain control over cookies and can manage their usage via your browser settings. Please note, disabling cookies may affect certain functionalities of the Platform. Our goal is to use cookies responsibly to enhance your experience while respecting your privacy.

Data Encryption and Security

We employ robust security measures, including encryption, password protection, and industry-standard protocols, to safeguard your personal data against unauthorized access or misuse. You are responsible for maintaining the confidentiality of any passwords used to access our services. If you suspect your password is compromised, please notify us immediately so we can assist in securing your account. We remain committed to continuously enhancing our security practices to protect your information.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in our Privacy Policy, comply with legal obligations, and resolve disputes. Even after your account is deactivated, certain data may be retained for a reasonable period to meet regulatory requirements or address exceptional circumstances, such as audits or customer complaints. In some cases, we may anonymize or aggregate your data for statistical or research purposes, ensuring it is no longer identifiable. Such information may be retained indefinitely to support these objectives without requiring further notice. Our data retention practices adhere to applicable legal and regulatory standards, ensuring your information is securely managed throughout its lifecycle.

Types of data that we collect

To deliver personalized, efficient, and reliable services, we collect different types of information, ensuring its use is strictly for enhancing your experience and meeting your expectations. Below are the categories of data we may collect:
1) Contact Information: This includes details such as your name, username, email address, phone number, and mailing address. These are essential for communication, service delivery, and addressing your queries or concerns effectively.
2) Technical data: To optimize your experience on our Platform, we collect certain technical details automatically when you access our services. This information, helps us analyze usage trends, optimize our offerings, and ensure reliable access to our services. The Technical Data we collect may include (but is not limited to), your computer’s IP (Internet Protocol) address, browser type, browser version, device type, pages visited on our site, time and date of your visit, time spent on those pages and other statistics. Additionally, we may use third-party services to collect, analyze and monitor this data.
3) Service data: Information related to how you interact with our services, such as booking history, preferences, activity on the Platform and more. This data allows us to understand your needs and provide customized solutions tailored to your preferences.
4) Aggregated data: We may use aggregated and anonymized data, which cannot identify you personally, to analyze trends and improve our overall services.
5) Feedback and Communication Data: This includes any feedback you share, responses to surveys, or communication through chat or calls with our team. Such information is invaluable in improving our offerings and addressing your concerns effectively.

How do we collect the data

We employ professional and secure methods to collect personal data necessary for delivering a seamless and personalized experience. Here’s how we collect information:
1) Information You Provide Directly:
We collect personal data that you voluntarily share with us, including but not limited to :
Creating an account or profile with us.
Using our services or engaging in activities related to them.
Participating in promotions, surveys, or user polls.
Requesting updates, notifications, or marketing communications.
Reporting issues, providing feedback, or contacting our support team.
2) Technology-Assisted Collection:
When you visit our Platform or use our services, certain information is automatically collected through secure and reliable tools. This includes but not limited to :
Technical data about your device, browser type, and usage patterns, such as pages visited and time spent on the Platform.
Collection methods like cookies, server logs, pixel tags, and web beacons, which help us analyze trends and improve service quality.
Information gathered from interactions with our advertisements or affiliated platforms using similar technologies.
3) Trusted Third Parties and Publicly Available Sources:
We may also receive personal data from trusted external sources, including :
Analytics providers, advertising networks, or social media platforms (like Facebook).
Identity and profile information from service providers or publicly accessible databases.
Relevant data shared by our affiliated entities to provide seamless services and personalized recommendations.

How do we use your data

We utilize the personal data we collect to deliver, enhance, and safeguard our services, ensuring they meet your needs effectively and securely. Below is an outline of how your data is used:
1) Service Delivery and Communication:
To verify your identity, register your account, and facilitate seamless access to our platform.
To provide our services, including enabling professional services and fulfilling transactions.
To communicate essential updates, notify you about service changes, and ensure you are informed about features and opportunities.
By creating an account or using our services, you authorize us, our service professionals, associate partners, and affiliates to contact you via email, phone, or other channels to deliver services and provide related support.
2) Personalization and Improvement:
To understand user preferences and improve your experience through tailored recommendations.
To analyze trends and feedback for enhancing platform functionality and service quality.
To conduct research and optimize business processes, delivery models, and customer engagement.
3) Legal and Administrative Obligations:
To comply with applicable laws, regulations, and legal requirements.
To administer and protect our platform and business through troubleshooting, data analysis, and system testing.
To enforce our terms of service, manage disputes, and address legal claims.
4) Data Sharing:
We may share your data with trusted third parties to provide and improve our services while ensuring compliance with privacy standards these involves:
Service Providers and Partners: To assist with hosting, payment processing, marketing, and operational support.
Professional Service Providers: To enable their delivery of services to you.
Analytics and Advertising Networks: To help monitor trends and optimize platform functionality.
Legal Authorities: When required to comply with applicable laws or regulatory obligations.

You also agree that any information related to you—whether provided directly by you or collected through the platform, emails, or other correspondence—may be compiled and shared with service professionals, vendors, third-party providers, or consultants for purposes related to the services you use.

Deletion of the account and associated data

You may request the deletion of your account and associated personal data by contacting us at request@gac-services.co.in Please allow us up to a week or more to process your request. Once your account is deleted, you will no longer have access to our services or any data linked to your account. Please note that certain transaction-related data may be retained as required by applicable laws and regulations or for resolving disputes and fulfilling our legal obligations.

Updates to this policy

We are committed to maintaining transparency and compliance with evolving legal and operational standards. As such, this Privacy Policy may be revised periodically to reflect changes in our practices or applicable laws. The latest version of this Policy will always be in effect as of its most recent update and will take effect immediately upon publication on this page. To stay informed about how we manage your personal data, we encourage you to review this Policy regularly. In the event of significant changes to this Policy, we will notify you by, sending a notification via email and/or displaying a prominent notice on our Platform and/or Updating the “Last Updated” date at the top of this Policy. We also request that you keep your personal data accurate and up to date by informing us of any changes during the course of our relationship. Your continued use of our services following any Policy updates constitutes your acknowledgment and acceptance of the revised terms.

Age Compliance Statement

By accessing and using this site, you affirm that you are of legal age as defined by the laws of your jurisdiction. Furthermore, by providing consent for yourself, you are also confirming that you have the authority to grant permission for any of your minor dependents to use this site.

If you have any questions, concerns, or feedback regarding this Policy or how we manage your personal data, feel free to contact us at request@gac-services.co.in, we are here to address your queries and ensure transparency in our practices.

Gulf Air Con

Gulf Air Con is a trusted provider of AC services in Mumbai, with over 25 years of experience in delivering complete air conditioning and refrigeration solutions. We offer expert AC repair, AC installation, and regular maintenance to ensure efficient performance.